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Install from the command line

$ npx @pendo/novus-cli@latest init

One line install to
observe agents.

Novus instruments your whole application from a single command — events tagged, journeys mapped, replay configured. Set your goal where your team already works, and Signals arrive every morning.

Get insights today▶See it in Slack

set your goal from slack

Set your goal where your team already works.

Set the target with one slash command. Novus takes it from there, sending signals, agent quality updates, release anomalies, and onboarding friction straight to your channels.

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signals
daily signals, pointed at your goal
live12
Maya Okafor9:02 AM
/novus goal 50% of active workspaces adopt the new API-keys flow by end of Q3
NovusAPP9:02 AM
Goal set. Baseline: 31% of active workspaces use the new flow. I’ll post a Signal here every morning — friction, anomalies, and the gaps between your users and that number.
tuesday — day 14
NovusAPP8:00 AM
signal · day 14 · api-keys goal
Keys created, never used
44% of workspaces that create an API key never make a first call. The empty-state docs link 404s — every affected session hits it within 60 seconds of key creation.
journey create key → copy → docs (404) → exit
evidence 6 replays attached · 118 sessions this week
impact closing this gap is worth ~9pts toward your goal
view journeywatch replaysassign
Maya Okafor9:06 AM
which docs link is 404ing?
NovusAPP9:06 AM
docs.acme.com/keys/quickstart — renamed to /keys/getting-started in the v2.14 docs migration. The empty state still points at the old path.
Dan Petrov9:11 AM
fix is one line. shipping today.
Sam Ruiz9:14 AM
third one this week that arrived with the exact replays attached. that used to be the triage hour.
BiS
Message #signals

agents

Your agent talks to users. Novus listens.

Every conversation is captured end to end — including tool calls and their outcomes. Novus flags rage prompts, clusters conversational issues, and tells you which capability to build next.

tool gap

export_csv() missing — no path to finish the task

issue cluster

61 conversations hit this same wall in 14 days

Support agentlive
User:

can you export all my invoices to a csv file?

Agent:

I can pull up your invoices, but I’m not able to export them to a file.

get_invoices()200 · 3 results
export_csv()no such tool
User:

just give me the csv. why is this so hard

Agent:

I’m sorry for the trouble — I don’t have a way to export to CSV right now.

suggested fix

Add a CSV export path so the agent can finish the task

get_invoices() → read-only; no export path
export_csv(range, format) → over the existing query
resolves ~78% of the cluster

signals find you

Signals show you what matters next.

Signals surface friction, anomalies, and product gaps tied to your goal. Day one maps the product. Day seven finds patterns. Day thirty ranks what to ship. Day ninety shows what moved.

day 1observations
Sign up
1,000100%
Workspace created
74074%
API key created
51051%
First API call
28028%
baseline

Novus maps your product, tags key events, and starts tracking the journey.

day 7patterns
Sign up
1,000100%
Workspace created
76076%
API key created
54054%
First API call
33033%
+5 pts

44% create a key but never call it; the empty-state docs link 404s.

day 30actions, ranked against your goal
Sign up
1,000100%
Workspace created
79079%
API key created
58058%
First API call
44044%
+16 pts

The docs-link fix added +11 pts; SSO key-permissions gap is next.

day 90
Sign up
1,000100%
Workspace created
83083%
API key created
66066%
First API call
56056%
+28 pts

Past the 50% goal — three weeks early.

what drove itFixing the 404’d empty-state docs link and closing the SSO key-permissions gap lifted first-call 28% → 56%.

goal passed · 3 weeks early

Every Signal ships with a receipt — the issue, the evidence, and a drafted fix. Here’s one of those signals, in full.

signal · day 7
NV-0417 · confidence high · goal-tied

Keys created, never used

issue

The empty state on the API keys screen links to docs that 404. Workspaces create a key, hit a dead end, and never make their first call.

evidence

Novus tied the drop-off to the broken link across 6 session replays and mapped the journey end to end.

drop-off44%replays6projected+11 pts first-call
drafted fix
href="/docs/api-keys" → 404
No API activity yet.
href="/docs/guides/first-call" → 200
Make your first call — copy the snippet, run it, watch events land here.
Drafted by Novus · tied to your goal: 50% first-call adoption

All the good stuff is already built in.

Install now▶

All the good stuff is already built in: ratings, adoption metrics, qualitative feedback, session replay, feature flags, onboarding guides.

One line in the terminal.
Signals every morning.

Install from the command line

$ npx @pendo/novus-cli@latest init
read the docs
Novus: The Product Agent